Business Services and Outsourcing Line Manager - Kenya
10 August 2022
Location: BDO Kenya
Job Title *::
Reference:
Contact: Robert Ndungu
Overall Job Purpose
Provide technical leadership and excellent service in execution of Business Services & Outsourcing (BSO) services to clients by planning and consulting on client engagements and ensure implementation of the organizational/ departmental strategic objectives in line with the firm’s compliance requirements.
Roles and Responsibilities
Business Development, Practice Management and Compliance
- Research and identification of new business opportunities
- Draft competitive proposals
- Conduct pre-engagement meetings with potential clients
- Draft competitive letters of engagement
- Lead new client on-boarding and existing client re-acceptance procedures
- Prepare annual revenue projections per engagement
- Allocate engagements to team members
- Review and approve timesheets to ensure assignments are completed within budgeted hours
- Prepare and review clients’ monthly/ yearly management accounts
- Payroll processing and reviews
- File and review payroll statutory payments
- Client Treasury management
Client Relationship Management and Engagement
- Understand specific client business needs and continuously communicate with clients in providing a complete solution of accounting, bookkeeping, treasury and payroll processing services
- Formulate client service plans to maximise net revenues through a combination of services
- Anticipate, negotiate and resolve engagement-related business problems on deliverables, timing, fees, etc.
- Gauge client satisfaction and align necessary changes in services offered to increase client satisfaction
- Manage a variety of viewpoints (e.g., manage conflicts, tension, stress) effectively to create win-win solutions where possible
- Generate new solutions or methods to solve complex business problems (size, scope, difficulty, or multidisciplinary solution where appropriate) that set the standards as best practices
Team Leadership & Operational Support
- Review the strength and capacity of the team and make recommendations in consultation with the Director in relation to talent acquisition, capacity building and employee relationship aspects
- Raise requisitions with the Director and HR for when filling vacant position or when the number of engagements increase
- Organize and facilitate internal departmental trainings with respect to identified gaps and business needs
- Appraise the team’s performance
- Ensure the team is kept abreast of developments in the department
- Plan, coordinate and conduct training to develop and maintain competence of the team
- Any other tasks reasonably assigned by the management from time to time and within the required skill set
Skills and Competencies/ Qualifications
- Bachelor’s degree in Accounting, Finance or other business-related qualification
- Professional qualifications in Accounting (CA, CPA-K or ACCA)
- Five to seven (5 to 7) years of post-qualification experience
- Practical knowledge of accounting standards
- Excellent numerical skills
- Excellent knowledge of tax laws
- Excellent client service skills
- Experience relating with corporate executives
- Excellent written and oral communication and interpersonal skills
- Excellent presentation skills
- Team leadership in managing varied client portfolios
- Integrity, self-drive, pro-activeness, and diligence
- Well versed with various accounting software and applications used by different industry sectors and comfortable in a computerized environment
Application Process
Please send your CV to hr@bdo-ea.com with the subject titled: ‘Application for Manager - Business Services & Outsourcing’. Do not attach academic certificates or testimonials. The application deadline is Wednesday, 10 September 2022. BDO in Kenya is an equal opportunities employer. Only shortlisted candidates will be contacted.